SENIOR CX & SERVICE DESIGNER (M/F/X)

Permanent Position. Full-Time.
Berlin / Hamburg
READY TO JOIN OUR TEAM?

You have gained broad experience in the creation and design of customer-centric products and services, have a passion for innovation and digitalisation and now want to leverage your expert knowledge in a new surrounding?

We are pioneers in venture building. We combine strategic excellence of a consulting firm with the creativity of a design agency and the technical know-how of a software company. With our interdisciplinary team, we set the pace for the digital future and value the diversity of ideas and perspectives.

WHAT YOU WILL DO

Job Description

  • You’ll be the first full-time member of our Service Design team and responsible for project delivery
  • You turn human-centred research insights into interaction design concepts and find smart UX/UI solutions
  • Functional, conceptual and visual development of presentations and digital products
  • Conversion of user requirements, in coordination with our teams and customers, into “tangible” concepts – from simple use cases to complex platform projects
  • Facilitation of customer workshops & presentation of results
  • Continuous visualization of our work in storyboards, wireframes, mockups or prototypes
  • You communicate insights to inspire, convey the value of design and drive strategic decisions in close collaboration with consultant, product and engineering teams
  • Establish and build a team of experts in the field of UX/UI

WHAT YOU BRING

Qualification

  • You have at least four years of professional experience in the design and implementation of websites/apps, digital products (Prototypes, MVPs)
  • Experience in cross-disciplinary, agile development of concepts & and familiar with concepts like Service Design Blueprints, Empathy Maps and Value Proposition
  • Very good knowledge of Sketch & Prototyping tools (Invision) and familiarity with other interaction design tools (Axure, Balsamiq, …), very good knowledge of Adobe Suite
  • Excellent verbal and written communication skills in English and German 
  • Deep knowledge of design thinking principles and experience in conducting workshops with various stakeholders
  • Familiar with research methods, like interviews and remote user studies; Some coding experience (JavaScript, HTML, CSS)

WHAT YOU CAN EXPECT

Additional information

  • With us, you will find an ideal environment to seize opportunities, to take initiative and to have a real impact
  • You have the opportunity to establish and build up our Design team
  • You can actively participate in the further development of our organisation
  • We have fun at work and value open communication, short decision-making paths and an ownership mentality
  • We encourage your individual development and offer you the flexibility that suits your lifestyle

We look forward to receiving your digital application, including a portfolio, stating your availability and salary expectations, at jobs@pmdv.de.